FAQ
We want to make sure you have all the answers you need to your questions. Don’t see an answer? No problem! Just get in touch!
How Do I Know That My Booking Is Confirmed?
What Happens If I Want To Cancel?
Does Kefi Travel Have Family Trips?
Kefi Travel offers a wide range of Adventures around the globe. Any of these are suitable for adults or children. Most trips are designed around an adults-only agenda, but can be easily adapted for members that want to schedule a more family oriented trip.
Who Are Kefi Travel Club Travellers?
Kefi Travel is for travellers who want to see the regular sights, get off the beaten track, and share these experiences with like-minded individuals. We strongly believe that a trip is not only the destination, but the opportunity the experience those destinations with a fun and friendly group. Whether you’re travelling solo, with a group of friends, or travelling with family, there is an Kefi Travel Club tour to suit your interests and comfort level.
I Have Special Dietary Requirements – Will They Be Catered For?
Kefi Travel Club will try our best to accommodate all dietary requirements. However, many travel locations and customs can make this a difficult prospect. Please make any special dietary requirements and/or allergies clear on your booking form and this will be provided to our guides to assist you during the tour.
What Will The Food Be Like On My Trip?
To find your Kefi you need to experiment! Food is often one of the most exciting/surprising/challenging parts of travel. Our itineraries allow you the time to find the food of your choice or to break in some new taste buds. The choice is yours. We do like to plan group meals featuring local food for “family” dinners. But these are always optional if the taste is not to your liking.
Can I Drink The Water In The Countries I Visit?
Water quality varies widely around the world, when in doubt stick to bottle water. Here are some resources to give you more information:
Can I Request An Early Check-in?
This policy can vary between hotels. If your travel plans require an early check-in or late checkout, please notify Kefi staff and they will try to assist you.
Can We Use Our Travel Points For Kefi Travel?
You can use your points to book flights to/from any destination we are planning a trip for you for. We typically focus on booking the accommodations, transportation, and experiences in-country and let our clients arrange their airline travel directly.
How Many People Will Be On My Trip?
Group sizes for Kefi Travel vary depending on destination, activities, and the desires of members. But we always aim for smaller group sizes to be able to access more unique accommodations and activities. Members can choose to participate in one of our pre-planned tours which usually have about 20 participants, or request specific trips and group sizes for their needs.
Are There Age Restrictions On Your Trips?
Kefi trips are based on the requests and desires of its members. So any restrictions would be on a trip by trip basis depending on the wishes of those members for the trip.
Who Will Be My Group Leader?
Kefi Travel Club is designed to allow members to follow their passions and discover new ones. So, while many trips will be lead by Kefi staff, often a trip will be lead by a member with a particular knowledge or interest in the areas being visited. We want to tap the memberships to allow members to be able to share their knowledge and passion with other members.
Can I Just Do Part Of The Trip?
Individual modifications to trip itineraries will be addressed on a case by case basis. The most important factor is to protect the integrity of the experience so that members can effectively bond and enjoy each other’s company during the trip.
Can I Add An Extra Night On The Beginning Or End Of My Group Trip, Either Before Or During The Trip?
Yes. Members can make arrangements to arrive early or leave later than the planned tour. Kefi Travel Club can help you make these arrangements.
I’m Travelling Alone – Is That OK?
All Kefi Club members want share experiences with like-minded people. Travelling alone, as a couple, or a group of friends is all ok and encouraged.
If I Am Travelling Solo, Will I Be Charged A Single Supplement?
Kefi Travel Club trips are costed based on 2 people sharing. If you wish to have your own room or share with someone else please notify Kefi staff and we can try to accommodate your request. Specific requests for a single room will require a single supplement charge.
Are Kefi Travel Club Trips Suitable For LGBTQI Travellers?
Kefi Travel Club welcomes members regardless of their personal identification. Experiencing diversity is what the club is all about. However, it’s important for our travellers to be aware of the local laws and customs in the destinations we visit as some countries have laws that discriminate against LGBTQI people.
We're happy to offer our Kefi Travellers a self-serve option through Manulife Global Travel Insurance.
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